Like many business owners, John’s business was cyclical. Some months he was heavily producing while in other months he was minimally producing. At times the differences were extreme enough that John either employed seasonally or simply conducted hiring and layoff actions to accommodate. Over time John’s method, while having become accepted in the area, became financially burdensome. Everything from higher than desired unemployment insurance rates to costly workers compensation rates. Couple that with the training of contingency workers, the loss of good trained workers to competitors and John was stuck with a problem he did not know how to manage or lead to success.
John’s problem is not unique. Whether his issue is seasonal or cyclical he, like many business owners in a variety of industries, faces this dilemma often. What can John or any other business leader do?