I work with a lot of small business owners. When I say small I mean as small as 1 employee to around 30 employees. Larger yes, but my focus here is on the smaller businesses. As you can imagine, the diversity of that range, coupled with the differences in industry, can be interesting in the best of terms. A common theme among them all is their challenge with getting things done. As they grow, people challenges become part of the mix along with the more common issues of marketing/sales, production/production management, waste management/team building, and customer service/customer retention.
If the company continues to grow, the owner, or leaders, start developing the infamous pyramid. You know the one….the business owner/leader sits at the top and under that is a row of direct reports and under that is another row and then another and so on. You know how it looks and if they are really attentive they can make it rival the best of the pyramids in Giza. Organizations that are creative or claiming to be modern in their approach will invert the pyramid placing the leader on the bottom and stating that it is the leader’s job to support the workers. It’s supposed to make the people under (or is it above in this case) feel more important, more valued. All creative ways to say somebody is in charge and to create channels of communication that eventually impede communication by their embracing of the infamous “chain of command.”
“…the infamous pyramid. You know the one….the business owner/leader sits at the top and under that is a row of direct reports…”