Much is said about having a high performing business. Many will bring you data, numbers, and models that they claim will make your workforce and your business high performing. However, none of those will work if your workforce doesn’t know how it is performing. You can have great equipment, a wonderful cutting-edge product and a state of the art facility with which to produce or provide your product or service. None of that will matter if your workforce isn’t performing the best it can. It’s all in the feedback.
Building a positive high performing business, regardless of whose method you choose to use all starts with ensuring that workforce is given value-added performance feedback. Research has consistently shown that workers who get feedback on their performance are twice as likely, and sometimes more, to have higher engagement and as a result higher productivity. Further, their performance improves which then drives success, sustainable success, for the business. Conversely, employees who don’t receive feedback experience lower levels of commitment to the organization and productivity declines. These employees, especially those with potential, tend to leave your business and go to your competitors.