According to a study done by Tolero Solutions, “an overwhelming 60 % of people said poor processes were the biggest frustration impacting their business performance and satisfaction at work!” This is a significantly large number and one that should alarm any Business Owner or Leader wanting their business to be successful. Process is obviously how we accomplish anything. Understanding your processes is a crucial step to ensuring successful business performance.
I find a surprising number of business leaders who think they understand their process only to discover that the process is not what they thought. Processes break down; they change without considering the impact and all to often employees who are the process don’t understand how their part of the process fits into the bigger business picture.
So what can you do?