09 Nov

CONFLICT IS GOOD

Let’s be honest; most human beings dislike conflict.  They avoid it because it makes them feel uncomfortable AND they believe it is either an affront to their authority or a sign of disharmony.

 

To paraphrase Gordon Gecko (Michael Douglas in the movie Wall Street), “Conflict is Good.”

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02 Nov

Assertive Communication

Assertive communication is how we express ourselves to others in a firm yet positive way.  It is different from aggressive communication.  Aggressive communication is often viewed as harmful.  Aggressive communication is sometimes viewed as a way of establishing individual superiority by putting others down. Some characteristics of aggressive communication are sarcasm, harsh tones (regardless of intent and condescending statements directed toward others.  When individuals are feeling stressed nor overwhelmed they tend to communicate in an aggressive manner.  Assertive communication, on the other hand, is a more respectful form of communication that considers our own needs while being respectful of the needs and feelings of others.

What can you do to be more assertive and less aggressive in communicating?

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26 Oct

Business is Different Than I Thought

Over time I have been able to identify a fair number of common concerns among business owners. Here in Northeast Wisconsin where I live, the common ground among them is not surprising. The common thread of culture and lifestyle, for the most part, exists in the majority of business owners.  Many commonly express the same thought; “Business is different than I thought.”  The conflict of balancing life and business is real and most struggle terribly with that.

That requires some defining.

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12 Oct

Employee Engagement

We have heard it over and over.  “We have to work on establishing a more engaged workforce.”  “We have to get our employees more engaged”   What does that mean?  Let’s define Employee Engagement.  Employee Engagement is nothing more than the extent the individual chooses to apply their knowledge, skills, and abilities toward an effort.  I invite your attention to three words “the individual chooses.”

What does that mean?

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05 Oct

Success Comes From Actions and Not Things.

I remember his frustration.  He showed me the equipment he bought that promised to make his work easier.  He showed me the software he bought that promised to make his salespeople more efficient.  He was angry too.  I had been referred to him because he needed help.  He was angry, frustrated, and taking it out on me because everything he had purchased to help his business didn’t.  His words still resonate with me, “I bought this $%*+, and nothing happened.”  I knew part of the answer as to why.  He bought something that he thought would make his business successful; he forgets that Success Comes From Actions and Not Things.

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